Case Study: Resolving Polycarboxylate Superplasticizer Challenges for a Brazilian Customer
Background: Customer Inquiry and Sample Provision
A Brazilian customer contacted our salesman, requesting a polycarboxylate superplasticizer liquid. Eager to meet their needs, the salesman promptly sent a sample for trial. The customer aimed to test the product’s compatibility with their concrete mix, focusing on dosage efficiency and workability.
Challenge: Dosage Experiment Issues Arise
During the product dosage experiment, the customer encountered significant difficulties. Mix consistency problems and suboptimal water reduction rates hindered their progress. Concerned about project delays, they emailed our team urgently, seeking technical guidance to resolve the issues.
Collaborative Solution: Engineer’s Expert Intervention
The salesman swiftly connected the customer with our in-house professional engineer. Understanding the urgency, the engineer analyzed the customer’s specific material conditions—aggregate type, cement properties, and local climate. Based on this analysis, they recalibrated the polycarboxylic acid mother liquor experiment ratio, fine-tuning dosage parameters for optimal performance.
Positive Outcome: Issue Resolution and Order Placement
The adjusted ratio proved successful, addressing the customer’s mix challenges effectively. Delighted with the prompt support and technical expertise, the customer expressed gratitude for the seamless problem-solving process. Confident in the product’s performance, they proceeded to place a 100-ton order for CL-WR-50 Polycarboxylate Superplasticizer (50% solid content, high water reducer type).
Key Takeaway: Localized Support Drives Customer Success
This case highlights the importance of proactive technical support in international markets. By leveraging our engineer’s expertise to tailor solutions to the customer’s unique material needs, we not only resolved their immediate challenges but also fostered trust, leading to a substantial order. For similar inquiries, prioritizing collaborative problem-solving and rapid response remains central to our customer-centric approach.
